Frequently Asked Questions

And their Answers

I placed an order through your Wholesale Webstore. When will it ship?

We ship some orders the same business day, however most orders will ship the next business day. If there will be any delay in your shipment going out, we will contact you. IF YOU NEED SOMETHING SHIPPED THE SAME DAY, PLEASE CONTACT US BY PHONE TO ENSURE WE CAN DO SO.


 

We are wanting to purchase your product through your Wholesale Webstore but do not see options to ship to Hawaii & Alaska. How do we place our order? 
Please call (913) 732-0682 to place your order by phone.


 

Do you sell internationally?
We offer our products to customers in the USA and Canada. If you are interested in becoming a distributor for US Burlap Bag for your country, please contact us. If you are a Canadian customer, please call us to place your order at (913) 732-0682.


 

What types of payments do you accept?
We accept Visa, Mastercard, and Discover credit cards, pre-payment by check, and bank wire. Net 30 terms are offered to retailers and distributors after completion of our credit application.


 

How do I order?
Call us at (913) 732-0682 Monday through Friday between 8:30am and 5:30pm CST, or you may purchase through our Wholesale Webstore. For high-volume wholesale purchases, please visit our Wholesale page.


 

What kinds of shipping methods do you use?
Depending upon the size of the product, total quantity, total weight, and destination, we ship via UPS Ground, LTL or UPS Freight.


 

What is your return policy?
Should you receive the wrong size, or if bags are damaged, we will exchange them at no cost to you.


 

Why do you use Jute for your products?
Because it’s Natural, Durable, Lightweight, Eco-Friendly (Renewable, Biodegradable, Sustainable, Washable & Re-Usable), Beautiful, Soft & Comfortable, Breathable, Hypoallergenic and Dust Mite Resistant.